At Sultry Chic, your satisfaction is our priority. We strive to provide a seamless shopping experience and high-quality designer clothing. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns:
- You have 30 calendar days from the date of delivery to return an item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- To initiate a return, please contact our customer service team at sultrychic@outlook.com with your order number and reason for the return. We will provide you with a return shipping label and instructions.
Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 7 business days.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges:
- If you need to exchange an item for a different size or color, please return the original item following the return process, and place a new order for the desired item.
Free Shipping:
- We offer free shipping on all returns. Simply use the return shipping label provided by our customer service team.
- Original shipping charges are non-refundable, except in cases where we have made an error with your order.
Non-Returnable Items:
- Certain items are non-returnable, including gift cards and any item marked as final sale.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at [customer service email] with details and photos of the damage. We will arrange for a replacement or refund as quickly as possible.
Contact Us:
- If you have any questions about our return and refund policy, please reach out to our customer service team at sultrychic@outlook.com. We are here to assist you.
Thank you for shopping with Sultry Chic. Your satisfaction is our commitment.